Contact · Live Support · Real People

Talk to someone who actually knows BSIS.

Phone, chat, or email — staffed by people who've worked the BSIS process themselves. Most questions get answered in under 4 minutes during business hours.

Send a Message

We respond within 1 business day.

For fastest answers, use the AI Navigator (sticky button bottom-right). For specific questions about your situation, send a message — we route to the right person on our team.

By sending you agree to our privacy policy. We never sell student information. Replies typically arrive within 1 business day.
Other Channels

Pick the way that fits you.

Phone Support
Call us during business hours — most students get answers in under 4 minutes.
(800) 555-1234 · Mon–Fri 7a–7p PT
Live Chat
Open a chat — we route to a real human, not a bot. AI Navigator handles common questions instantly.
Live · Mon–Fri 7a–7p PT
General Support
For student questions, course access, certificates, refunds, BSIS process help.
support@whitestargroup.com
Employer / PPO Inquiries
Bulk enrollment, white-label partner network, corporate roster management. Quotes within 1 business day.
partners@whitestargroup.com
Compliance & Legal
BSIS audits, subpoenas, CA Board inquiries, certificate verification requests.
legal@whitestargroup.com
In-Person Locations

Five California cities. Same Whitestar standards.

Every in-person training session — Powers to Arrest, WMD, Baton, Firearms Range — happens at one of these five locations. Schedules are booked through your student account after enrollment.

Los Angeles
Mid-City training facility · Powers to Arrest, WMD, Baton, Firearms Range. Free parking. Public transit accessible.
Sessions: weekly · Sat + Sun
Bay Area · Oakland
East Bay training facility · Full course curriculum. Easy access from SF, San Jose, and the Peninsula via BART.
Sessions: weekly · Fri + Sat
San Diego
North County training facility · Powers to Arrest, WMD, Baton. Firearms range scheduled at partner range Saturday mornings.
Sessions: bi-weekly · Sat + Sun
Sacramento
Midtown facility · Convenient for Capitol-area, regional. Full course curriculum + range qualification at approved partner.
Sessions: bi-weekly · Sat
Central Valley · Fresno
Fresno-area training · Serves Modesto, Bakersfield, Visalia regions. Hybrid course with in-person hours scheduled monthly.
Sessions: monthly · Sat + Sun
Inland Empire · Coming Q3
Riverside / San Bernardino location opening Q3 2026. Join the waitlist to be notified when scheduling opens.
Waitlist: hello@whitestargroup.com
Response Time Standards

When you reach out, here's what to expect.

<4 min
Phone & chat hold time
1 day
Email response · business days
Same day
Active-student support
24/7
AI Navigator availability

Or skip the wait — just ask the AI.

The AI Navigator answers most California guard-card questions instantly. Try it before you fill out a form.

Open the Navigator Call (800) 555-1234
Call Support · (800) 555-1234
AI Answer Engine